Can I pay for the tour in cash on the day?
No, the ticket must be bought in advance. You can do it via credit card or online transfer. If there’s any problems with the booking, please send us an email at firstname.lastname@example.org.
I’m having trouble printing my ticket, or I’ve accidentally deleted my file with the ticket information. What should I do now?
Don’t panic – we’ll send you the ticket information again. Just send us an email at email@example.com and explain the problem. If you can, use the email address that you bought the ticket with, so we can be sure it’s you. We’ll sort it out.
Is there a waiting list in for a tour that’s fully booked?
Unfortunately not, so we advise you to book earlier rather than later.
How many people can take part in a tour?
All public tours made through the booking system have limited places: we can take 15 people on each of the tours. You can check the online booking system to see how many places are available in a tour.
We do make exceptions for group bookings, e.g. we know that school classes are often bigger than this. Just send us an email at firstname.lastname@example.org and let us know how many people you have.
Will the tour go ahead if the weather is bad?
Yes, rain, hail or shine – so please wear appropriate clothing.
In addition to the public walking tours, is it possible to book a private tour?
Definitely. You can organise your own tour with us at email@example.com.
I can’t make my tour. Can you refund the ticket fee?
If you can’t take part in the tour and you’d like to cancel your ticket, please send us an email at firstname.lastname@example.org. We will then send you an email to confirm this and refund part of the ticket fee as appropriate.
Please be aware that if you cancel within thirty days of the tour, the following cancellation fees apply:
15 – 30 days before the tour: 20% of the ticket fee
6 – 14 days before the tour: 50% of the ticket fee
5 days or less before the tour: 100% of the ticket fee
Are the tours wheelchair-accessible?
The Charlottenburg-Wilmersdorf tour is wheelchair accessible, and this has been done numerous times without any problems. Unfortunately the Mitte tour is not, because there are stairs along the walk that it is impossible to avoid.
Can I give the guide a tip at the end?
Yes, absolutely – just as you would with any other tour.
Can I make audio or video recordings?
For any kind of recording – sound, image or both – you need our agreement, as well as that of the guide. This is regardless of whether you intend to publish it or if it’s for private use. If you are planning to make any recordings of the tour please send us an email in advance, and of course let the guide know at the start of the tour.
What’s the difference between ‘Obdachlosigkeit‘ and ‘Wohnungslosigkeit‘?
In Germany, Obdachlosigkeit (homelessness) and Wohnungslosigkeit (no recognised place of residence) are not the same thing. Anybody who doesn’t have a legally recognised place of residence is wohnungslos. Life in a communal dwelling (asylums, prisons, mental institutions, boarding houses, women’s or emergency shelters) as well as private accommodation (friends, acquaintances, relatives) is wohnungslos. The term Obdachlosigkeit is a more specific definition that applies to people who live wholly on the street. Emergency shelters are sought only temporarily, and not on a regular basis.
Neupert, Paul: Geographie der Obdachlosigkeit in Berlin. Verdrängung durch die Kommodifizierung des öffentlichen Raums in Berlin. In: Berliner Geographische Blätter, Nr. 1, 2010: 3.
How many homeless people are there in Germany? How many in Berlin?
In Germany approximately 284,000 people are wohnungslos – they have no place of residence – and a further 130,000 are under threat. The number of homeless people – obdachlos – was estimated at 24,000 in 2012. The Bundesarbeitsgemeinschaft-Wohnungslosenhilfe e.V. (BAG-W) projects that by 2016, the number of people with no place of residence will increase by 33%. The main reasons they cite are rising rents, increasing poverty within lower-income groups, and poor political decisions regarding the structure of Hartz IV. Around 25% of those with no place of residence are women and 10% are minors.
Berlin has 3,500,000 inhabitants. Around 10,000-11,000 have no place of residence. The leader of the Bahnhofsmission at Zoologischen Garten, Dieter Puhl, estimates the number of homeless people in Berlin to be between 2,000 and 4,000.